I

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nt credit.

Next, you need to know what speed internet you’re paying for.

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g for.

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  • Do not stay on the line. Do not call technical support.
  • Go to Speedtest.net, create an account, and test your connection’s speed.
  • Create an account to log your results for future reference.
  • Test multiple devices. Testing multiple devices will help you rule out things like the network adapter on a certain device or malware.
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est way to solve your Comcast problems!!!

Visit the official Comcast | XFINITY subreddit on Reddit. If you’re not familiar with Reddit, read here for an explanation on how to use it.

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  • Post your issue by clicking here (if you don’t have an account use the same link to signup first).
  • Make a post titled, “Slow Internet, Need Help!”
  • You should get a response within a few hours.
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The subreddit is a public forum so there is a huge incentive for the reps to solve your problem quickly and efficiently. I can’t stress enough how much better the level of support in the subreddit is vs. Comcast t

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blem quickly and efficiently.

The realization that future issues with Comcast will not necessarily lead to hours of frustration is such a relief.

voutages in your area for the billing period added to the credit.